RSC logo

Stimulating and supporting innovation in learning

JISC advance logo

Archive for the ‘Access Management’ Category

Sharon CrossanCyMAL E-books discussion day

Thursday, December 1st, 2011

Image CC from Andrew Mason, Flickr

Last week I went along to the CyMAL E-books discussion day at the National Library of Wales Aberystwyth.  Their was a great mix of delegates from HE, FE and public libraries and masters students from the nearby Department of Information Studies at Aberystwyth University.

It was a very interesting day with presentations from Welsh libraries taking part in E-bok pilot project, as well as the RNIB and Libraries Northern Ireland. Alyson Tyler has written an excellent blog post on the day and links to presentations, documents and more!

If you want to know even more (and trust me Alysons’ post covers a lot) I was “Tweeting”  during the day using #ebooksdaywales or you can view the Tweets on my Twitter profile @sharon_crossan.  Or you can always get in touch with me via the usual channels.

Karl DrinkwaterE-resources – a tasty selection

Wednesday, March 16th, 2011

choc

Image by sophiea

There is a vast array of online resources available to support teaching and learning. Some are free to all, some are only free to particular sectors, but I have been meaning to give an overview of this area for some time. Those below are useful whether an institution is just starting to build an online collection, or if it already has one but wants to expand the contents of their digital library at no cost. Right, time to roll up my sleeves and get started.

Note that for resources which require institutional registration (such as E-books for FE) a member of staff in the institution – usually the librarian – needs to set up access using whatever method is appropriate (e.g. Shibboleth, IP/VPN/proxy, OpenAthens). There will probably be staff training needs to get up to speed with the new resources, and then there will be publicity and user education needs – user guides, links to the resources (from VLE/web pages/desktop), training sessions for students and teaching staff. Only then will the resource start to count as embedded.

Resources via JISC Collections
Resources via CyMAL
Resources via public libraries
Resources via the National Library of Wales
Openly available resources
Further e-resources – subscription options

Resources via JISC Collections

JISC Collections have licensed and digitised a large number of collections on behalf of the UK academic community over the years, below is just a selection.

  • E-books for FE project
    • Sectors available to: FE-only.
    • Free until: May 2014.
    • Description: There are c.3000 e-books within the core collection hosted on the Ebrary platform. Unfortunately Ebrary said they won’t provide a Welsh language interface. Every college in the UK should sign up to this – click here to register if you haven’t done so already. If you have any questions or problems contact the E-books for FE Project Manager, Anna Vernon at JISC Collections:
      Tel: +44 (0)20 3006 6008
      Email: a.vernon@jisc.ac.uk
  • BFI Inview
    • Sectors available to: Higher and Further Education only.
    • Free until: 31 Aug 2014.
    • Description: Contains over 2,000 non-fiction film and television titles from the 20th century to the early 21st. It is easily searchable and clearly organised under six main themes, each with an introductory essay by an academic historian. Access to the site is via the UK Federation (Shibboleth / OpenAthens) only. Any institution with an .ac.uk domain joining the UK Federation should get automatic access without having to do anything further. For further details contact Gemma Starkey. [NB May also be worth looking at Screenonline, BFI's online free resource which offers access to more than 3,500 titles from the BFI National Archive - unlike Inview this resource also includes non-fiction film and TV material, but it is not downloadable.]
  • The JISC Collections UK National Academic Archive
    • Sectors available to: UK Higher and Further Education institutions, and Research Councils.
    • Free until: free forever.
    • Description: An expanding range of specially selected resources.
  • Hairdressing Training
    • Sectors available to: everyone.
    • Free until: free forever.
    • Description: Helping to develop skills, Hairdressing Training provides exemplary step-by-step guidance videos, self-evaluation tests, worksheets and guides relating to an expanding collection of hairdressing styles and techniques; the service is also mapped to the NVQ Hairdressing curriculum. No need to register. Mobile version here.

To check JISC Collections for other free agreements, go to the catalogue on their site – there is a filter for ‘Only free resources’. Also browse the JISC Content website, which has brief details of the large number of collections JISC has licensed and digitised on behalf of the UK academic community.

Resources via CyMAL

Both of these are available to all FE, HE, health and public libraries in Wales – register via this email address or phone (01970 632800 Ext 403). Adult and community education or work-based learning organisations can get access through their institution’s library, public library, or the National Library of Wales.

  • Newsbank. Free until 31 March 2012. Full text of a huge range of newspapers, all searchable. Marketing and training material is in the Staff Toolkit ‘Online Resources’ section.
  • European Sources Online (ESO): Free until 31 March 2012. An information service that focuses on the European Union, the countries of Europe and on issues of concern to citizens and stakeholders.

Resources via public libraries

You may wish to investigate what online resources are available from your public library and encourage students or staff to register for use of these also. Information on public libraries can be found on the library.wales.org website. This way anyone in Wales can get access to Newsbank and other online resources so is potentially useful for adult and community education, schools or work-based learning. For example Swansea Libraries have this online reference collection. Join your local library and ask about the online resources you can access.

It should be noted that educational institutions of any kind can benefit from collaborating with public libraries. There is a good example of schools collaborating in the CyMAL Magazine (Winter 2010 / issue 10, pp15-17), where schools in Swansea got every pupil registered. An FE example would be those colleges that get regularly changed fiction stock from their public library.

Resources via the National Library of Wales

The National Library of Wales (Aberystwyth) gives members remote access to many online resources, such as Early English Books Online and the Oxford Dictionary of National Biography – see here for a list of resources. You can register with them online to access resources as long as you have an address in Wales, so these are open to everyone in Wales, regardless of sector.

Openly available resources

  • Don’t forget to scan the RSC Wales Delicious Account! We have a tag specifically for free e-resources.
  • The Directory of Open Access Journals (DOAJ) covers free, full text, quality controlled journals in many subjects and languages. There are more than 6,260 journals in the directory.
  • Project Gutenberg is the place where you can download over 33,000 free e-books to read on your PC, iPad, Kindle, Sony Reader, iPhone, Android or other portable device.
  • There are huge amounts of Open Educational Resources in places such as Jorum and NGfL. See Sam’s blog post here for more information.
  • Obviously you can make your own resources using tools like Xerte, or via screencasting and video footage. JISC Digital Media can give guidance on the latter.
  • If you are ever looking for images, audio and video that have licences for re-use then use the excellent Creative Commons Search. Another tool is Xpert – it helps you to search for media released under licenses for re-use and to attribute them correctly. For example search for something, when you get the results click ‘Select’, then choose ‘Get image with attribution’ and you will get the image back, with license information included across the bottom of the image. Gwych! No excuse for learners not to attribute their sources! If you just want images I heartily recommend www.morguefile.com and www.sxc.hu.
  • British Library Archival Sound Recordings is a fantastic free resource for Higher and Further Education institutions. It allows learners to explore 46,200 selected recordings of music, spoken word, and human and natural environments. Institutions can register here.

Further e-resources – subscription options

  • If you want to know about the options for paid-subscription resources there are reduced-cost subscriptions available from JISC Collections and Eduserv CHEST.
  • JISC Collections also have an Academic Database Assessment Tool which lets you compare databases, e-book and e-journal collections.
  • Many resources can be subscribed to directly, for example Issues Online is very popular with FE.
  • In August 2011 you might want to look out for the JISC Mediahub, a new subscription resource that will bring together a huge amount of multimedia content.

I hope something on this page tickled your fancy. I’m off to sample the Shibbolised truffles and IP-authenticated chocolate fudges.

Sam OakleyTrends in Access Management: Sam at FAM

Thursday, October 14th, 2010

Following in an RSC Wales tradition, our Technical Advisor Jon Agland and I attended the FAM10 event in Cardiff last week to get the big picture on Federated Access Management. All the information on the event is on their website and the presentations also. You can view the #fam10 tweets for a detailed analysis of the day from multiple viewpoints.

As always, there was a lot of technical talk with code snippets and process diagrams on powerpoints – but it was good to hear what some of the development projects are up to. In particular, a talk by Michael White from the University of Stirling described how they use their university portal as the main route for authentication, originally by Athens but now via Shibboleth. I’m hoping the presentation will be up here under “B. Practical Solutions Session”. This ran slightly contrary to opinions expressed in other sessions that “the portal is dead!” – the main point there being, quite rightly, that we also need to cater for users who reach a resource by other means (direct link, search engine etc.)

The main benefit of this kind of event for non-techies is getting the big picture. The presentation by Andy Powell of Eduserv is definitely worth viewing – not least for the title -  as a good survey of the Access Management landscape in education today and in the future. You can also read an excellent summary on his blog.

These were the themes that emerged for me from my time at FAM10:

Improvements to the user experience of Shibboleth have risen right up the agenda! Schools are a driver for this in particular, but also the fear that users will just not bother and go off to Wikipedia. A User Experience session included a preview of the new WAYF screen in development – this is the “where are you from” step aka “the orange wall of shock”!

UK Federation "Where are you from" screen

Current UK Federation "Where are you from" screen

It is recognized that this step can seriously deter users with its confusing branding. The new screen being planned has no branding at all and suggest-as-you-type your institution. The next development being discussed is incorporating the logo of the resource you are trying to access to make it feel more like “a continuing journey”. A partial way round this screen is WAYFless URLs (see Karl’s video) but this does not find favour with all (favourite quote – “WAYFless URLs are an abomination!” by Andy Powell).

The place of Shibboleth (and Athens) in the world of access management is under constant reassessment in the face of big players like Google, Facebook, OpenID who operate in the wider world – not just education. There was much discussion of this concerning the current business case being put together by Geoff Curtis to assess the viability of an “eduID” type branding…or should this aim higher/wider outside education? (Presentation also here).

The current economic climate raises issues of funding and statistics to justify this – Cardiff’s RAPTOR project is looking at building an evidence base using statistics.  In their own words: “The RAPTOR project will therefore build a software toolkit for reporting e-resource usage statistics in a user-friendly manner suitable for non-technical staff”. You can see their presentation here and learn more about the project from the JISC website.

I’m not going to blog about the techie aspects of the conference as I was fairly quickly out of my depth there but it was interesting to hear the emphasis that Chad La Joie (aka “Mr Shibboleth”) put on keeping your Shibboleth installation up to date. He reminded everyone present that unless you have upgraded to Shibboleth 2, you are creating a security weakness for everyone in the federation (not just your own institution) and that, given sufficient warnings, perhaps they should think about “cutting off the seriously outdated”. He also said that they are working to simplify future upgrades to make them as painless as possible.

Karl DrinkwaterWAYFless URLs

Tuesday, October 12th, 2010

WAYFless URLs cartoon

At a meeting yesterday I was asked about WAYFless URLs. I have answered it with an RSC Wales ’5 Minute Expert’ video – a quick guide explaining what WAYFless URLs are in relation to Federated Access Management, and why they are useful to learners. If it looks blocky then check that the resolution setting underneath the video is on 360p or 480p. You may also need to turn the volume up for the spoken audio sections.

WAYFless links can be embedded into a VLE, library catalogue or website – anywhere that staff and students can access resources off-site. They also remove the possibility of a user selecting the wrong institution when they log into a Shibbolised resource.

.

Sam OakleySharing Good Practice: Library Case Studies

Friday, September 17th, 2010
Image Courtesy of masochismtango on Flickr

Image Courtesy of masochismtango on Flickr

Our fellow RSCs across the border in England have been busy collecting case studies for the last few years. This work is carried out on behalf of the Excellence Gateway (“the complete online service for everyone working in the further education and skills sector in England“) where the Case Studies are now hosted. The purpose of these case studies is to highlight exemplary practice in education. It is hoped that providers will use them to gain knowledge that may help to make positive improvements at their institution.

The number of case studies now runs into the hundreds so it is not always obvious that there are a good few which relate to Learning Resource Service topics. You can navigate through the case study topics on delicious but for ease of reference, here is a short list of library-related case studies:

Information Literacy and Induction

  • Kidderminster College use a dedicated Learning Resource Facilitator for their iSkills sessions. Case Study.
  • Integrating Information Skills into the Curriculum: North Hertfordshire College is introducing an exemplary learning resource induction programme for all its FE and HE learners. Case Study.
  • Peterborough Regional College developed an interactive matching pairs game to liven up their information retrieval sessions. Case Study.
  • Northampton College have successfully incorporated Information Skills modules into some of their courses and seen achievement levels rise. Case Study.
  • West Cheshire College: Online induction tutorials inform and engage students. Case Study.

E-Resource Promotion

  • Hull College increased their library usage via e-resources (and e-books). Case Study.
  • City College Brighton and Hove implemented an in-house video streaming service. Case Study.
  • Lambeth College developed SubjectFinder, a subject based search engine. Case Study.

Collaboration with Curriculum

  • Exeter College won a Beacon Award for their successful integration of libraries in the curriculum. Case Study.
  • Tresham College of Further & Higher Education integrated library borrowing data into their College-wide reporting system. Case Study.
  • Blackburn College: College departments catalogue their own technologies for loan on Library Management System. Case Study.
  • Greenhead College: streaming videos on Moodle is joining up the ‘magic triangle’ of LRC, technical and Curriculum. Case Study.
  • South Birmingham College worked on engaging learners through Webquests, designed with input from the library. Case Study.

Library Buildings & Redesign Projects

  • Priestley College involved the students in planning a new LRC. Case Study.
  • Redefining staff roles at Blackpool & the Fylde College for their new technology-rich Learning Resources Centre. Case Study.
  • Integrating two library collections at Tresham Institute. Case Study.

LRC Technology

  • Stockport College used JANET SMS texting in the library. Case Study.
  • The IT Project area at Henley College hosts a wide range of IT equipment. Case Study.
  • A new library system opened up new horizons at Queen Elizabeth Sixth Form College. Case Study.
  • King George V College increased laptop capability using long-life batteries and thin-client technology. Case Study.

Access Management

  • Implementation of single sign-on at Moulton College. Case Study.
  • Implementation of Federated Access Management (FAM) at Loughborough College and West Nottinghamshire College. Case Study.

Self-Service / RFID

  • A new HE Library development at Blackburn College has utilised technology to put a greater emphasis on self-service. Case Study.
  • Bradford College:Examining the benefits to learner and organisation of self-service in the library. Case Study.
  • New Self-issue Library System Enhancing Exeter College Library Service. Case Study.
  • Case study of implementing RFID in an FE library and the resulting organisational benefits. Case Study.

New case studies are appearing all the time so keep an eye on the Excellence Gateway. If you find any of them inspiring, there is also a document to help reflect and take action hosted there. If you would like more information on any of the above, please contact us at RSC Wales and where possible we will put you in touch with the relevant English RSC staff who will have college contacts.

Although we are not part of the English project, RSC Wales would welcome any case studies from our region to showcase good practice and innovation. Please get in touch if you would like to share something!

Image Courtesy of chispita_666 on Flickr

Image Courtesy of chispita_666 on Flickr

We have the power – increasing laptop capability using long-life batteries and thin client technology

Karl DrinkwaterA month in the life of…

Tuesday, May 25th, 2010

I quite enjoy ‘day in the life of a librarian’-type articles, comparing what I do and how my own time is spent with that of other librarians! Similarly, some people may wonder what an E-learning Adviser (Learning Resources) actually does. There are many elements to the job Sam and I share. At its core we work with our supported community to identify needs and problems where technology can help, in order to benefit learning, teaching and research. For Sam and I our supported community is primarily LRC managers and librarians, but it is not limited to them, since learning resources are also relevant to teachers, ILT champions, other sectors such as Work-Based Learning and Adult and Community Learning; and learning resources usually involves working with technical staff.

At the macro scale we help develop strategies, work with networks and encourage peer support, promote relevant resources and technologies and best practice, direct people to relevant services that can help (such as the various JISC services). We monitor new technologies and assess their usefulness for enhancing teaching and learning.

As well as the big stuff like that we also respond to queries (receievd by phone or email, or arising from visits to LRCs). I feel that this is an important part of the service – we are one of the places you can turn to with technology questions. We may not always give the direct answer ourselves, since in many cases the solution might be to put the person in question in touch with the person/college/service that has the answer. But our knowledge of the sector and our contacts locally and nationally (e.g. in RSCs across the UK) means we have a wealth of experience to call upon.

During some weeks about half my time is spent responding to queries that come my way via various means. I thought it might be interesting to look at some of the ones I have dealt with in the last month just to show the range of topics and technologies that are relevant to learning resources; also in some cases to share any useful things that were discussed. This is just a selection of those I dealt with, I have missed out some queries about particular resources and franchised courses. It also doesn’t include queries dealt with by Sam (if I included those too then this would be an epic post!) If this is useful then we might do a combined one in the future. So, in no particular order, here are some direct queries from a month in the life of an E-Learning Adviser (Learning Resources). What has been on the minds of librarians in Wales in the last 30 days? Read on to find out.

E-books for FE Project / E-book readers / Exemplary LRCs / Access management / Film-related queries / Hairdressing Training / Grants and funding for staff development / Voting systems / Second Life / RSS / And to finish…

E-books for FE Project

new-titles1-300x245

One college asked for more information on the 18 new e-books available as part of this project.

The new titles are:

Anatomy and Physiology for Therapists
Child Care And Early Education
Core Themes in Health and Social Care
Nail Artistry
Beauty Therapy Work Based Learning Level 1 Candidate Book
Beauty Therapy Work Based Learning Level 2 Candidate Book
Beauty Therapy Work Based Learning Level 3 Candidate Book
Equality in Early Childhood
The Official Guide to the City and Guilds Certificate in Salon Services
An Holistic Guide To Massage
‘An Introduction to Children with Special Needs 2nd Edition
The Art Of Dressing Long Hair
BTEC National Business Student Book 1
BTEC National Business Book 2 2nd Edn.
Carpentry & Joinery L1 Candidate Book
Play and Care for Children 4-16
BTEC First Construction Student Book
Microsoft Office Excel 2007: Introductory Concepts and Techniques

Details should have already gone out about accessing the new titles and adding OPAC records, so make sure you are subscribed to the E-BOOKS-FOR-FE@JISCMAIL.AC.UK mailing list to be kept updated. Anna Vernon is the project manager and can add you if you are not on the list already.

With the E-books for FE project there is also the E-select Framework, which enables the college to pay to add extra titles to the Ebrary platform if you wish to build the collection further.

Some colleges are in the process of setting up access to the E-books for FE project. For the colleges without OpenAthens or Shibboleth it is a bit more difficult and RSC Wales is helping out when it can.

E-book readers

This is a topic that turns up regularly, and we have only covered them in detail once in the blog (with an addition here). One librarian asked about whether e-book readers are being used and promoted much in colleges yet, or in universities. Perhaps it could be a way of saving paper in terms of all the PDFs students normally print out!

A lot of libraries in the UK are buying these devices, then often wondering what to do next. As such I wrote an article for the next issue of Sconul Focus which has a summary of my thoughts and further links – it should be freely available online in July and I will link to it then. In the meantime I’m happy to forward a pre-print if you contact me. The article isn’t wholly in praise of the devices. The RSC always adopts the viewpoint that we should use technology where it is appropriate, and to understand the appropriateness you first have to be aware of the potential uses and limitations. We never promote technology just for the sake of it.

It is true that e-book readers can display pdf journal articles too, they are not just limited to books, but I think that unless a student owns their own device (so they have guaranteed access) they are still likely to print articles even if the library makes devices available. This is perhaps inevitable with a lot of technology loan stock, since people will always go for the quickest option if they feel time-pressured.

There are a few links in our Delicious account which could be useful. Do let Sam and I know if you try any services with these devices, we love to hear what colleges think! It helps to inform our opinions and subsequent advice to others.

Exemplary LRCs

One college was very interested in visiting exemplary LRCs and libraries from any sector outside of Wales (since they have seen many of the new buildings and are aware of most of the good practice here). They were interested in good use of technology and exciting learning space design.

This is a good example of where being in contact with my lovely colleagues in the Regional Support Centres elsewhere pays off! Contacts in a few UK areas sent me suggestions of possible places to visit in their regions. Obviously this is limited to a small selection of the many fantastic colleges in each area. Some recommendations were:

Access management

I had been asked about third party support for setting up Shibboleth. There is a JISC Guide to Third Party Providers for FAM which is the best starting point. Soon almost half of the FE colleges in Wales will be using Shibboleth if all the ongoing projects come to fruition.

I also had a query about institutions merging where the libraries were using a particular access management system and how they might manage it.

Film-related queries

One college had been approached by the Motion Picture Licensing Company which apparently claimed that as a library they should take out a subscription. I have spoken to a few librarians who have been contacted by various copyright licensing and performing rights organisations, sometimes with quite intimidating hard-sell letters that imply that without taking out a licence they are breaking the law. In many cases this is extremely misleading and taking out a licence is unnecessary. If you are unsure of where you stand then it is worth contacting JISC Legal for free advice. Never pay for licences automatically as a result of these letters. There is only a limited pot of money, and it is far better going towards learning resources to support the students and staff than paying for licences that you may not need.

Film is a medium that raises many legal questions for libraries. One college asked about recording from the TV. They hade an ERA (Educational Recording Agency) licence but wanted to check that they were making full use of it, and whether they could record and store TV programmes to stream later on. The ERA have a useful FAQ which covers what can and can’t be recorded, what can be done with the recordings, labelling etc. Obviously to get the most out of the licence your staff need to know about programmes ahead of broadcast so that they can be recorded. There are many online services with television listings – one that is used in educational institutions is TRILT (Television and Radio Index for Learning and Teaching). There is a basic search for free which only goes back a few weeks, but does let you search for programmes on selected topics in the future, just by typing in keywords. If it is heavily used then it is possible to get access to the full version by joining the BUFVC, though that costs c. £474 p.a. The main advantages are access to lots of materials which support media courses; custom auto-alert emails for forthcoming programmes up to 10 days in advance; and the ability to get DVD copies of programmes which have already been broadcast but which weren’t recorded by the college. Details here.

As to recording and playing back TV, an ERA licence allows a college to do this:

“How can I store recordings? Recordings can be made directly onto video or audio tapes, DVDs and CDs. Digital recordings may also be stored on a licensed establishment’s server. Appropriate security systems must be in place to ensure that only authorised students and teachers can access the recordings. Access is limited to within educational establishments unless an ERA Plus Licence is secured to cover agreed off site access (see section on ERA Plus).”

So there is also the ability to take out an ERA Plus licence for further streaming options if you want to provide off-campus access.

While talking about online TV and education, this is a bit of a tangent, but Teachers TV is a really good resource for teaching staff – useful  for anyone that is interested in education.

Hairdressing Training

hdt

Following a revamp of Hairdressing Training one college pointed out that free access to Hairdressing Training is due to expire in July 2010 and asked what will happen after that date. Unfortunately it is impossible to say for sure at present – JISC Collections are still in negotiations about it, and are awaiting confirmation of funding.

Basically there are two elements to Hairdressing Training. There is one part that has been bought in perpetuity and so will always be free. Those are the bits that can be accessed on the site without logging in. Even after July they will still be available.

Then there are the parts that are only available after registration and logging in. JISC Collections is still in negotiations about that area, and hope to get a definite response soon – if the funding is available they will extend the access again. Either way they hope to make an announcement in the near future.

Grants and funding for staff development

We received a query from a librarian who wanted to go to our Learning in a Digital Wales event, but there was no budget left in the college’s staff development fund to cover the costs, so we were asked if there were any grants or bursaries that might help with the cost.

CyMAL could potentially help here – they fund bursaries for staff conferences. The information required is available here: scroll down to click on the ‘workforce development support’ document which outlines what they will pay for (usually conference fees only). Then you would need to put in an application to CyMAL. Alyson Tyler said the turnaround is 1-3 weeks. The Information for Applicants document is on the same page, along with the application form.

CILIP Wales and CoFHE may fund conference costs too.

Voting systems

One college had been in touch about the Turning Point voting system and its use in LRCs. This may be something to look into again, or to discuss in an LR Managers’ meeting. What are people’s experiences? Do the benefits outweigh the set-up and training time?

Second Life

OurVirtualOffice

I had some questions from a college about Second Life and other virtual worlds, and how students might collaborate online in a virtual world.

RSC Wales have a collaborative area in Second Life which we use for meetings, and it is a good place to start – let us know if you ever want us to show you around!

Our Delicious account has various links which might be of interest for general information. The virtual world snapshots of activity in HE and FE are also worth reading. The latest one says:

“As with all the previous snapshots, Second Life remains the virtual world ‘of choice’ for UK academics who responded to the survey. However, also as with previous snapshots, other virtual worlds are in use, such as OLIVE at Coventry University for emergency planning, and OpenSim at Leeds for handling large numbers of art and design students.”

RSS

I also started looking into a query today about RSS and using it to promote library news, linked to the OPAC.

And to finish…

soundear

I can’t resist adding a new technology I came across last week, raised as part of a discussion about noise in libraries. The SoundEar is a ‘visual noise indicator’ with a built in microphone that displays a green light to indicate that it is monitoring. As the pre-defined noise limit is approached more of the ear lights up, and when the noise limit is exceeded the device signals this by lighting up the red ear and the word ‘Warning!’. It is designed to be placed on the wall of an area which you want to keep at a reasonable level of noise (e.g. a workstation room). Apparently it can be useful as a way of getting students to self-regulate their noise levels by giving visual feedback. So now technology can even help to keep libraries and computer rooms as places suitable for learning!

Karl DrinkwaterHere we are again, happy as can be

Tuesday, November 24th, 2009

When I started with RSC Wales back in June 2007 one of the first things I did was attend a JISC Access Management (AM) event. And here I am again a few years on, having just got back from the 2009 event which I attended hoping to find out what the current access management landscape looks like. What has changed and what have we learned in the interim?

I’ll blog about some of the sessions and some of my thoughts, with  inevitable emphasis on the areas most relevant to libraries and LRCs. I haven’t been Tweeting with the rest of the Twittoratti, but there was plenty to digest on the #fam09 tag.

If you want to find out more about the event you can view the programme, download many of the presentations or visit the FAM09 social site.

First, a recap of the access management options for e-resources

Shibboleth (by which I mean Federated Access Management) was the main option under discussion. It requires either in-house support, or you can pay a third party to set to it and provide support until you have enough in-house experience.

A related option, offering the same functionality, is to pay for a subscription to the OpenAthens Service, to gain Shibboleth-like features. I think of the Shibboleth/OpenAthens options as being like looking for somewhere to live.

OpenAthens is like renting a nice appartment. It is nice to live in, but you can’t do what you like with the apartment (e.g. replacing the windows if you don’t like them), and you will never own the apartment – if ever you stop paying the rent you get kicked out and have nothing to show for the years you paid for. Though while you do pay rent, someone else will (hopefully) be responsible for repairs to the property.

Shibboleth is like buying a house. There is a cost at the start, and you the one reponsible for maintaining the property. You can do that yourself if you have the skill; or pay someone else to do so, and maybe when you understand more go on a DIY course yourself and start to do your own maintenance.

There are two other common access management options, though I can’t think of a way of extending the house analogy to them without it being contrived, so I’ll just describe them straight. One option (often used in conjunction with Shibboleth) is to use the more traditional IP plus proxy solution to on-and-off campus access to resources and services.

There is also sometimes the option to have a single, fixed username and password for off-campus access, which can be workable for small e-resource portfolios. This option is gradually disappearing for many resource providers though.

Some of the sessions I attended

Identity and Access as UK Priority, Sara Marsh and Peter Tinson

This session was a summary of where we came from (beginning in 2004), where we are, where we’re going, and potential barriers to getting there, so was an appropriate conference opener. Sara likened herself to the jam of the talk, sandwiched between Peter’s opening and closing bread. I was glad to see that the bread was wholemeal.

The early landscape was one where there were few Shibbolised resources and a lack of in-house skills. Organisations lacked institutional access management strategies, and IT departments felt that access management was just about access to e-resources, and was therefore only a library issue.

And now? All but a few of the big publishers offer Federated Access Management as an option, and those that don’t offer it are under increasing pressure. UCISA and SCONUL surveys found that access and identity management is now in the top ten strategic issues listed by their members, so the importance has risen (though the issue is not at the top of the list).

What is needed for the future? Two main things stood out. Firstly access and identity management/Federated Access Management needs to get into top-level strategies. Secondly we need more examples of the benefits early adopters have gained from Federated Access Management in order to make the strongest possible management case.

Federated Access, the Library Experience, Sarah Pearson, Richard Cross and Francis Lowry

The experiences of two institutions (the University of Birmingham and Nottingham Trent University) in implementing Shibboleth. Many of the things said rang true to my experiences of being involved with a university implementation.

Sarah Pearson spoke about the Birmingham experience. In Birmingham they have used Shibboleth to implement single sign-on (SSO) to Metalib (their federated search tool) and EZproxy, but not to the VLE yet. They try to push users through Metalib as the primary means of accessing e-resources, since then the library can make access more seamless to users.

Sarah showed a diagram of the various ways in which a user at the University of Birmingham accesses e-resources (see below – click to enlarge). It illustrates the complexity of managing the various access options – a diagram like that can be a valuable thing for any library to create in attempting to identify areas which need work.

Chart of access options
Chart of access options

Collaboration for the University of Birmingham Shibboleth implementation was between:

  • Serials Team (Library Services)
    They activated e-resources, customised links, implemented authentication, and did troubleshooting.
  • Digital Library Team (IT Services)
    Managed Metalib and SFX installation including interaction with the IdP (Identity Provider)
  • Networks Team (IT Services)
    Setup and maintenance of IdP and interaction with BIIS registry

See Sarah’s presentation for the implementation timescale and process – it shows the complexity of the move from the librarian’s perspective, all the processes involved before you even reach the user education element! Issues such as contacting service providers, finding out what information to provide, obtaining WAYFLess URL information, testing etc is all time-consuming, and if you need to manage resources in a federated search tool like Metalib there are extra steps.

One issue Sarah raised was the fact that some users will navigate directly to a resource rather than going through the library portal, so they will have to deal with WAYFs. Her team has now incorporated that route into their user education (guidance on Metalib and in induction).

Then Richard and Francis gave the Nottingham Trent University perspective. Nottingham Trent University were early Shibboleth adopters, and the central message I took away from their part of the presentation was the positive one that they had experienced no problems, Shibboleth has been stable with no downtime, and it all just worked from day one – on which day it was heavily used by students to take advantage of Microsoft’s free DreamSpark offer (it requires an institution to be using Federated Access Management for their students to benefit – another reason to switch!)

A valuable piece of advice from the presentation was that they never refer to Shibboleth when communicating with users, they only talk about the ‘University username and password’. Obviously they refer to it among library and IT staff though.

In terms of transition, they had a roadmap and a blog to inform staff. They also created a wiki that includes every e-resource they subscribe to and how users access it (since terminology varies from provider to provider), so that staff know how to help off-campus users for each resource. Bear in mind that the help staff on campus won’t see login screens, they will be automatically validated via IP, so this kind of information is invaluable for user suppport. Richard and Francis lamented that there is no consistency of terminology in how Service Providers refer to the login options, necessitating this approach.

The main lessons Richard and Francis wished to share:

  • Plan early
  • IT and library staff must work together (a partnership emphasised in other talks too)
  • Communicate with Service Providers – don’t assume anything
  • Don’t expect glowing praise from users – access management should be invisible to them if it works (but expect complaints when it doesn’t!)

They concluded that it is an ongoing process of development, it is not all over on the day that Shibboleth is installed. Also Shibboleth is not a solution to everything, but it is an important and flexible building block in the organisation’s infrastructure.

There were some similarities between the setup at the two universities. For example, both institutions currently use a combination of Shibboleth, IP/EZProxy and other methods (for a minority of resources). Both are currently using Shibboleth 1.3 but are planning to move to version 2.

Both also agreed on some of the challenges:

  • There are personalisation issues when using dual authentication (e.g. Shibboleth plus IP). However they can be dealt with e.g. Nottingham Trent University migrated accounts wholesale where possible (e.g. for Refworks) and when that wasn’t an option they supported users individually in migrating settings. In a few instances users had to rebuild their personalisation from scratch.
  • Not all Service Providers use a standard WAYFless URL structure, and many don’t include the ability to deep-link it e.g. to a particular e-book or database. Those that do have WAYFless structures may not tell you. There is a lack of standards here.

Tech 101 for Librarians, Andy Swiffin

Andy tackled the issue of terminology, trying to unravel the acronyms, as well as placing the emphasis on why and how you deploy an IdP (Identity Provider). He emphasised the relative simplicity of the process – if you have a web server with Tomcat, and have an identity source e.g. LDAP or Microsoft Active Directory, then you can do it easily. Andy has done a Shibboleth install and configured and tested it in just 12 minutes!

Why adopt FAM?

The same answers came up in a number of sessions, so it makes sense to just summarise the common answers here.

  • Increased user privacy.
  • KISS – Keep things simple for the user by enabling single-sign-on (SSO) for internal and external resources.
  • Granularity – Federated Access Management enables fine-grained authorisation, so it should be possible to save money by only buying a specialist resource for the group that needs it, rather than paying for a subscription for the whole institution that will only be used by a few people. Obviously the ideal from a librarian’s perspective is to offer access to everyone, but as Sara Marsh pointed out – if it is a choice between paying for access for a group that needs something, or not getting the resource at all because access for the entire organisation is too expensive, the former is better than no access at all.

Social gaming

After the evening meal on Monday there was a games room for socialising to take place in. Four Nintendo Wiis were set up so that people could compete in Mario Kart, boxing, baseball, ten-pin bowling, Wii Fit and winter sports; along with giant Jenga and Connect 4, table football and air hockey. I put in some sterling defence work on the table football, but my gaming ability was a major letdown at ten-pin bowling, and for some reason my bowling ball always ended up in the gutter or – even worse – rolling away from me in the wrong direction. I’m almost certain that it was a faulty controller :-p but it made it look like I couldn’t hold my own in a Wii-ing contest.

Karl DrinkwaterE-books for FE Project – Welsh survey

Tuesday, August 25th, 2009

This month I used SurveyMonkey to get a snapshot of the usage of – and opinions on – the E-books for FE Project in LRCs in Wales. There were responses from about half of the colleges (14 respondees in total). I’ll summarise the main results, and have anonymised individual responses. There are some interesting comments on access methods (as expected, colleges want IP for on-campus, and another option for off-campus); importing MARC records into OPACs; ideas for promoting the collection; and on a Welsh-language interface.

Has your institution signed up to the E-books for FE deal yet? [In the sense of having submitted a signed agreement form.]

signup

If no, are there any particular obstacles that have prevented you from setting up access for your institution? [1 response]

1.    we are not members of Shibboleth or Open Athens

Has the site for your institution been set up by Ebrary, with access for your users?

survey-setup

If yes, how long did it take? Any other comments? [6 responses]

1.    a couple of weeks after signing the agreement.
2.    couple of days
3.    Fairly quick after initial problem – they got our details a bit wrong
4.    A couple of weeks – as expected, given the volume of FE subscribers I’m surprised that others have felt this timescale was so slow!
5.    About 2 weeks after completing licence agreement
6.    Around 5 weeks from sending off completed agreement.

What access method did you select?

method

Do you have any comments about the options offered by Ebrary? [5 responses]

1.    It would have been nice to have on-site access by IP as well
2.    Original offer should have been remote access and IP not one or the other. I understand that this issue has now been resolved.
3.    Not having IP access is a disadvantage. It will make it harder to promote the database and encourage staff to access it
4.    Would have liked IP access as well as evidence suggests this is what students tend to use but this what outweighed by the need for off campus access for those who need it
5.    Would have liked a vareity of options rather than just one. We are still trying to get Shibboleth to work and so IP access would also have been helpful. We may find that 3 months are spent getting the shibboleth access sorted!

Have you downloaded the MARC records for the titles into your library catalogue?

import

If yes, were there any problems? What LMS do you use? Other comments? [6 responses]

1.    No problems. We use Heritage, and they were very helpful in making it easy for their users by liaising with Ebrary over this.
2.    For some reason the records won’t download in Heritage. I’ve informed Heritage support and we are in dialogue.
3.    To be honest I’m not sure if we have or not (and person who would know is on leave)!
4.    Autolib, they have just sent me a link for downloading the records.
5.    Heritage LMS – provided file and worked fairly easily
6.    Use Alice (Softlink) – not yet aware if we can download MARC records

Do you have any plans for promoting the e-books next term? E.g. demos to teachers, or pointing out titles useful to certain courses, or promoting Ebrary platform features? [13 responses]

1.    yes – demos for staff and students. pointing out useful titles for staff, and also to stick on Moodle site. Promote on web pages and Library Moodle.
2.    We will be adding stickers to books that are also available via the ebrary. Main point of entry will be via our Moodle page. Some tutors have already been introduced to the ebrary, but not all. We will be actively promoting the ebrary via posters and other displays and will likely run workshops throughout the year.
3.    Yes, staff development sessions and promotion of ebook libraries. Also including ebook libraries in the student inductions.
4.    Inductions, collection per course of useful titles, inform Heads of Department to disseminate resource,
5.    Yes – but not yet firmed up. We’ll use a range of concurrent measures and also promote them to students in induction. Will monitor promotional activity and effectiveness and be ready to report back.
6.    Yes. Will certainly demo it to teachers, but have not thought of a coherent strategy yet. I’m waiting to get it on our OPAC first.
7.    Yes – face-to-face demonstrations, e-mailing bookshelves to tutors etc
8.    Will be incorporated into ‘advanced inductions’ have already done some staff development sessions with tutors
9.    No plans as yet, as we are short of staff time to do this at present.
10.    Yes, website links, catalogue links, demo’s during research sessions.
11.    Yes; demos to staff, holding drop in sessions for staff and students; getting ourselve invited to Faculty meetings; holding drop ins for staff during STaff Development days, advertising on the widget – you name it we’ll be doing it!
12.    Yes – will provide demos and point out useful e-books in inductions
13.    Not yet – need to get access first

There is an extra allocation for textbooks of relevance to Wales, Scotland, and Northern Ireland. If there are any textbooks that you would like to see available in this, enter their details below. The comments will be passed on to the E-books for FE Project Manager. [4 responses]

1.    University of Wales Press titles would be particularly useful as these are often either out of print/print on demand and generally hard to get hold of. Some example titles:
A History of Wales 1906 – 2000, Gareth Evans (9780708315941)
A History of Wales, 1815 – 1906, Gareth Evans 9780708310281)
Hope and Heartbreak: A Social History of Wales, 1776 – 1871, Russell Davies (9780708319321)
Organise! Organise! Organise!, Ryland Wallace (9780708310786 )
Welsh-language textbooks such as:
GCSE Mathematics / TGAU Mathemateg (9780340927366)
IT / Technoleg Gwybodaeth (9781845210977)
2.    At this moment in time nothing comes to mind but would like the opportunity to be able to submit requests in the future should anything deem appropriate
3.    More books for our Business and Professional faculty would be nice e.g. hairdressing, beauty, introductory business books.
4.    Relevant FE vocational titles – again person who would know which key texts are available in Welsh is on leave

Ebrary have agreed to look into creating a Welsh interface for their e-books platform. Would this be useful to your institution? Would you promote it?

welsh

Comments (on Welsh interface) [7 responses]

1.    Welsh is already promoted quite well within our LRC and we would happily promote a Welsh-language interface. Usage of the Welsh language in the xxx area isn’t great but both members of LRC staff are able to speak Welsh as well as a few other members of staff. I envisage that it would be particularly useful for our outreach learners, many of whom are based in more ‘Welshy’ areas.
2.    Not terribly useful in reality but would be good politically.
3.    This should be a given in Wales even if colleges have a small Welsh language cohort.
4.    The uptake probably wouldn’t be great, but it would help college satisfy its Welsh language obligations.
5.    We already have a bilingual catalogue and KnowUK was also available bilingually
6.    Usage would be minute, to be frank.
7.    Not sure how much usage it would have but would a good feature.

Many thanks to those college LRCs that responded to my survey: Barry College, Bridgend College, Coleg Ceredigion, Coleg Glan Hafren, Coleg Harlech, Coleg Llandrillo, Coleg Meirion Dwyfor, Coleg Powys, Coleg Sir Gar, Gorseinon College, Swansea College.

Karl DrinkwaterLearnTech Wales ILT Champions Meeting

Tuesday, June 24th, 2008

Today I was in Newtown at the ILT Champions Meeting, to give a brief talk about Federated Access Management. It sparked a bit of discussion about the need for different solutions for different colleges, depending on their needs and starting point.

In the UK as a whole 33% of FE (and 80% of HE) institutions have joined the UK Access Management Federation, ready for the academic year 2008-9. Those figures are roughly comparable to the figures for Wales, and it is expected that they will be higher for 2009-10 once the systems are fully established and colleges have had the extra year to make a final decision on implementation.

Karl DrinkwaterLibraries for Life meeting, CyMAL

Friday, December 7th, 2007

Today was the latest Libraries for Life meeting at CyMAL in Aberystwyth. Priscilla Dawson (Swansea College) and myself were there as FE representatives. All the members of the group who attended in person had braved some very wild weather to be at the meeting!

rain.JPG
['After the Rain' from morgueFile]

The main item of interest regarding learning resources was that the winners of the National Resource Discovery system (a means for a user to search all library catalogues in Wales, regardless of sector) and the E-resources for Wales tender (to replace the current Proquest KnowUK and NewsUK deal) will be announced in the near future. For legal reasons even the members at the meeting could not be told who the selected providers were yet.

With regard to the E-resources for Wales tender it was good to see statistics showing that FE colleges had been using those resources. I am hoping that when the replacement deal is put in place, FE colleges will continue to be able to access the e-resources through a variety of means (e.g. IP, Athens, fixed login and password, Shibboleth) – there has been an agenda for Single-Sign On for many years, so hopefully the new deal will enable college students to access the resources directly as before.

The ‘Little Book of Libraries’ should have reached all FE colleges by now (Joanne Stewart from Yale College kindly distributes a number of them at the last fforwm LRC Managers’ Network meeting in Coleg Powys).

Under the Marketing Strand of Libraries for Life there will a ‘Recommend a Friend’ competition – this will now only be for public libraries, because HE and FE libraries have closed memberships so the concept of recommending a friend to join wouldn’t work. There may be a different promotion for education libraries at a later date.

As ever the meeting was a good chance to catch up with people. I got to meet Mandy Powell, the new CILIP Cymru Development Officer. I had an interesting discussion with Rheinallt Jones, the Libraries for Life Programme Manager about online communication tools (such as Instant Presenter) and virtual worlds such as Second Life. Rheinallt mentioned one that I hadn’t come across or linked to that sounds interesting educationally, Metaplace.

As ever, lunch at CyMAL was very tasty!

RSC Wales Learning Resources Blog RSS Feed