As we make the transition between the old academic session and the new, I thought it would be a good moment to reflect on some of the things I’ve been doing in the past month or two. I hope, like earlier Month in a life posts by Karl and Helen, it’ll give you an idea of what we do, and also highlight some of the developments in technology-enhanced learning (TEL) which we come across on our travels.
I’m Higher Education (HE) Coordinator for RSC Wales, which means I have special responsibility for liaising with, and ensuring services are delivered to, the HE sector. Though our remit has so far covered only HE-in-FE and smaller HEIs as direct customers, we also have a role to involve all the HE sector in general services like events, so at some level we work with every university during the year. My role is incredibly varied, so there’s really no such thing as a ‘typical’ month. But as I look back over the last month or so, there is one constant: life is never quiet!

View of Gregynog Hall
WHELF-HEWIT Gregynog Colloquium 2010
In the summer particularly, participating in conferences (our own and other people’s) is a big part of the job. I try to go to as many as I can (funds permitting) because it’s a very efficient way of keeping in touch with what’s going on at the coal-face. In June I made my annual visit to Gregynog for the WHELF-HEWIT Colloquium, which sounds rather grand but is, in fact, a very informal and friendly affair where staff from Welsh HE library and information services (LIS) for a week of discussions and networking. The organisers make a point of attracting, and giving a platform to, new professionals and innovative projects. Traditionally it’s been “library” stuff on Monday and Tuesday, “IT” on Thursday and Friday, with Wednesday as a kind of ‘crossover’ day. At one time, learning technologists and technology-enhanced learning (TEL) themes tended to be bunched together on the ‘crossover’ day but they’re now in evidence throughout the week, which says something about the changing roles of staff and the way TEL is becoming a ‘normal’ part of everyday life, not just for the few. I make a point of attending as much of Gregynog as I can, both for monitoring developments in the HE sector and for my own professional development. The beauty of Gregynog only adds to its attractions as a space to meet innovative and enthusiastic people, get new ideas and recharge your mental batteries.

Chris Hall introducing Gwella
The programme gives you an idea of the breadth of the conference. All of it was interesting, so it’s hard to pick just a few to report on. However I should highlight firstly the session on Emerging Technologies. It was a bit daunting for me, chairing the opening session of the day: would anyone turn up at 9.15 or would they still be recovering from the thrills of the previous evening’s Murder Mystery? I needn’t have worried, as we had a good audience. The session kicked off with a well-pitched introduction by Chris Hall and David Lewis to the Gwella enhancement programme. They looked mainly at the TEL projects running at Swansea and Glamorgan universities, but it was also good to have a reminder too of Gwella work going on at Aberystwyth (which you can find out about on their excellent Nexus site).

Andrew Brown of Swansea University
Next, Mark Hughes and Paul Johnson of Swansea University talked about two electronic library projects. Mark talked about the implementation of RFID (radio-frequency identification) as part of the South West Wales Higher Education Partnership. The RFID project has essentially been about improving management of physical library stock through a sophisticated form of electronic tagging, and it has enabled self service borrowing, freeing up both staff time and space to develop new services. Mark’s slides were notable for their homage to the printed page in the form of images from Awful Library Books. Paul’s talk was about the creation of a portal to cross-search library catalogues and other e-resources using the open source software VUFind. One of the things that came across from both speakers was the importance of robust project management and effective collaboration. Another speaker from Swansea University, Andrew Brown, spoke persuasively about the importance of usability in web design, underlining a recurring theme of the conference: people must come before the technology.
Other sessions I enjoyed included Rebecca Davies on Making a tweet of yourself: thoughts on Twitter from the viewpoint of a Director of Information Services. It was interesting to hear how a social networking tool like Twitter might supplant (at least in some areas) more conventional communication tools such as email discussion lists. Twitter can help you making professional contacts, keep a finger on the pulse, “borrow” (OK, pinch) bright ideas and engage with customers: all things librarians – and other support staff - are in the business of doing.
In general I felt Twitter gave an added dimension to the event, offering additional resources and intelligent comment on discussions which could be shared with participants near and far. Skimming back over the tweets here are just a couple of points that sprang out for me:

Sharing ideas for Information Literacy case studies
- keep things simple for the user
- open source software…it’s time has come
- the tipping point is near/here for HE in a web 2.0 world
- LIS staff in Wales are good at collaborating. This will stand us in good stead as we ‘dig for victory’ in financially-challenged times ahead
Among the other highlights in an incredibly rich programme were emerging technologies in careers (Chris Cardew, South West Wales Higher Education Partnership) and a great information literacy strand in which we captured ideas for information literacy case studies in a cracking 20 minutes. Last but not least I should give a mention to Chris West, our soon-to-retire Director of LIS at Swansea University, who shared his ’Confessions of a Co-operator”: a reminder to me that we have in Wales some excellent examples of collaboration, resource-sharing and cross-sector working, which we can be proud of, and shouldn’t be taken for granted.
All in all it was a great Colloquium which, in times of austerity for CPD budgets, provides fantastic value for money. Not only does it provide great staff development for people who, by their very roles, are potential change agents in their organisations; it also builds capacity for shared service development which will be vital in the years ahead.

Gregynog gardens in full bloom
This Colloquium was a model of efficient and imaginative conference management: hats off to the staff of UWIC for all their hard work, and good luck to University of Glamorgan as they prepare to take up the baton in 2011 – see you there!
You can find some of my photos from Gregynog on flickr.
Business and Community Engagement
After Gregynog I was off London on the 6.58am train with colleague Alyson Dacey to find out about Business and Community Engagement. So what’s that? Well, Business and Community Engagement (shortened to BCE) is a JISC programme that is seeking ways for technology to support HE and FE “engagement with the wider community”, otherwise known as Third Mission, Knowledge Transfer, Outreach, Innovation and Engagement, etc. (Innovation and Engagement has recently superseded Third Mission in the HEFCW lexicon). Innovation and engagement are set to take on more importance in Wales given the way For Our Future emphasises HE’s role in social justice and economic regeneration.
This BCE event, run by JISC Netskills, was specially for RSCs across the UK and also staff of JISC Advance services which are heavily involved in delivering the BCE Programme. If you’d like to see what we did, you can get the presentations from the day on the BCE Programme blog. RSCs need a good basic knowledge of JISC programmes so that we can help customers use their evidence and lessons learned to find solutions to their own business problems: in the case of BCE for example, there’s the Embedding BCE infokit, a free resource which institutions can use to help map and develop their provision. In our RSC we try and use opportunities to feed through to Programmes our knowledge of Welsh sector needs and policies. This BCE day was a good chance to learn and influence, not to mention renew vital professional contacts with our peers in other parts of the UK.
An added benefit of the BCE day was learning a few new tips about good project management, in particular how to evidence impact in innovative ways. It was good to see that RSC Wales is already doing many things right: for example we’ve started to make more use of photography and video to capture the effects of the work we do (see our photostream on Flickr).
Internal teaching and learning conferences
Back to Wales for the next event. One of the highlights of RSC life is being able to visit institutions’ internal learning and teaching conferences. I can’t go to all of them, but I do try and attend one or two every year. It’s important for me because they help us locate good practice which we can then share with other supported providers. When we’re running our own conferences, we’re usually too busy organising things to listen to all the sessions we’re interested in! There’s another benefit in attending internal conferences: whereas the big UK or international conferences tend to focus on the exceptional and the cutting-edge, internal conferences tell you what’s happening on the ground, with less emphasis on self-promotion and more honesty about what works (or more to the point, doesn’t). And even at the coalface, some gems can be found as I’d already discovered back in March when I attended the Cardiff University Technology-Enhanced Education Conference.

Richard Noss at Newport Nexus 2010
So in early July I was back on that 6.58am train to Caerleon for the Newport Nexus conference 2010. Among many sessions I attended, I enjoyed hearing from Margaret Davies on E-working, agile working practices and training needs in the public sector : a clear-eyed appraisal of the major staff-development needs which have to met if we are to enable agile working, not just in terms of technology basics, but also things like time management and leadership. Another good session was Mike Reddy’s on Putting the Play into Plagiarism: making games as assessment for learning. Some sessions are interesting not just because of what the speaker says, but also for the responses of the audience and the questions they ask. Newport staff seemed to respond well to Mike’s suggestions, and we all worked in pairs to come up with ideas for games to teach ‘difficult’ topics (referencing was a popular one…). A highlight of the day for me was a superb closing keynote by Richard Noss, Director of the TEL phase of the ESRC/EPSRC Teaching and Learning Research Programme and co-Director of the London Knowledge Lab. Richard challenged us with the notion that we have not even begun to see the transformative possibilities of technology in education, because we are still bound up in 19th century pedagogy. I also liked the idea that we need to build a cumulative body of research about the value of technology in education (though it’s important not to let this desire for ‘evidence’ blind us to genuine opportunities where they exist). If you’d like to read up on the conference, selected papers and abstracts and papers are available online (sadly I can’t see Richard Noss’s presentation online, but I was pleased to track down this Youtube clip of him at last year’s ALT-C, which is a good substitute).
Heads of the Valleys
Contrary to the impression you might have got so far, not all RSC life is about going to conferences. Through the year, much of my work goes on in committees and working groups both within institutions and at a cross-Wales level. While these are by their nature rather a slow way of doing things, they are an important part of collaborative working, and converting policy into practice. Within Wales there are a number of groups involved in developing technology enhanced learning, but because they tend to have a specific remit their paths do not necessarily cross. The RSC is in a fortunate position of being able to move between these groups, and where it is useful to do so, raise awareness of what others are doing, put people in touch with new contacts, and where possibly contribute our own knowledge.

Site of The Works at Ebbw Vale, part of the Heads of the Valleys programme
One group that I have enjoyed working with recently, along with my colleague Esther Barrett, is the Heads of the Valleys E-learning Group. This cross sectoral group has been developing strategic approaches to e-learning in the region, and we are able to contribute for example our knowledge of useful guidance (eg JISC Techdis) and in return extend our knowledge of cross-sector issues, particularly those relating to schools. Our work with The Heads of the Valleys programme initially brought us into contact with two projects namely The Works (Ebbw Vale) and the Merthyr Learning Quarter. More recently, it is has brought us into contact with the Universities Heads of the Valleys Institute (UHOVI). You can find useful summaries of the Heads of the Valleys and UHOVI developments on the websites of University of Wales Newport and University of Glamorgan, and there’s also a dedicated website for UHoVI at http://www.uhovi.ac.uk/.
Heads of the Valleys E-learning Group is just one forum I’ve met this year; others include the Blackboard Wales User Group, the Welsh Medium E-learning/Blended Learning Group, the Welsh for Adults E-learning Group and project groups on topics as diverse as text messaging and workforce development. My aim is to contribute something useful to each meeting I attend, whether it’s researching the answer to a problem, supplying a contact, or recommending a resource. Sometimes we can get more involved, perhaps helping to plan a staff development event with the group. Meetings can be face to face, but we may also use Skype to save time and carbon footprint.
Learning in a Digital Wales
LDW was our big RSC Wales conference this year, on 30 June. My role in this was relatively small as we had a core team doing the bulk of the work. However I was able to make suggestions for HE-related themes, speakers and marketing, and on the day I combined the job of ’duty tweeter’ with that of making short video interviews with participants. Sometimes the job feels a bit like that of a journalist (though without the long expense-account lunches). At LDW, it was refreshing for me to be involved with a big cross-sectoral event rather than a solely HE conference. There seem to be a growing number of staff in Welsh HE who like opportunities to engage with FE, ACL, WBL and schools on TEL issues. Those who like to operate at the interface between sectors are, I find, often the ones who are quick to see new opportunities and are good communicators across role boundaries. Searching for a word to describe what defines this group of people, I came across the term “frontiersmanship”, defined by Wiktionary as the ’skill [...] of succeeding in settling a frontier”. It strikes me that exponents of frontiersmanship – men and women - will be increasingly key to the transformation of Welsh education, and the more of these staff that we can collaborate with, the better.
Events organisation
This year I’ve been closely involved in running two interesting, with a lot of help from other team members. The first was back in April – Smarter Greener Learning – but in the weeks since the event I have continued to be busy adding material to the event resources on Moodle, as well as following up various queries from the event. To those attending, events may seem just a one-off, over and done with in a day. In fact, they can take several months in the planning, and involve quite a lot of work afterwards too (if they are successful that is!).

The Swansea studio at our Funding event
On July 9th we held an event on JISC funding, which was unusual in that it was delivered via three locations simulataneously using videoconferencing. Although it wasn’t a large event in terms of delegate numbers, it took a lot of careful planning but with an enthusiastic and engaged audience it turned out to be a big success. You can see resources from the event here. Using technology in events to bring together participants from diverse locations seems the way to go; it reduces costs and carbon footprint, and it widens access. Yet virtual meetings can’t completely replace face to face. Videoconferencing using the WVN-supported studios gave us the best of both worlds: distributed delivery but with small groups at each location. Within our RSC we’ve also been experimenting this year with Elluminate (a type of webinar software). I think it’s fair to say that we’re still experimenting and ironing out some issues to ensure that when we do events online, they meet the standards we set for ourselves with our face to face events. As a student participant in webinars (I’m currently a Welsh learner with the Open University) I’ve been conscious this term of both the benefits and occasional frustrations that come with webinar technology in its present state of development. In connection with this I’ve been interested to read discussions about online meeting software on Graham Atwell’s blog (see also follow up comment).
And in my spare time…
Any time not taken up by events (preparing, attending, following up) and meetings is easily filled by my efforts to keep on top of policy developments, news from Welsh Higher Education institutions, the Academy and the rest of JISC. Whilst news used to come in mainly via email (and much of it still does), it’s increasingly handled via blogs and Twitter (I try and keep Facebook for more social stuff). It’s been a year when Higher Education in Wales has had much media coverage, and keeping up with announcements from WAG and HEFCW has kept me on the ball. I can’t read everything but I aim to keep on top of the main issues and pass on relevant information to the rest of our team as well as customers.
Usually, I find some time each week to keep in touch with the world of library and information services, and information literacy, whether by scanning journals or following people on Twitter. And whenever possible I try and practise my Welsh, which I’m learning with the Open University, partly in order to gain experience of things like online forums and online assessment from a student perspective. Thank goodness for my recently-acquired iPhone which helps me multi-task while I’m on my travels around Wales.
Being Appreciative

Christine and Paul, two of the team who help me with our HE work, at our Appreciative Inquiry day
Like all Regional Support Centres, we’re required to subject our services to regular evaluation, so every July we undertake a critical Self Evaluation Review, which feeds into our planning for service improvement. This year we were given the rare opportunity to review the method we used to conduct this exercise, and we hit on an approach that had been used in our host institution Swansea University as well as on the JISC e-learning programme. The approach is called Appreciative Inquiry and recently we’ve been using it to help identify the strengths of our service, as well as areas that we’d like to develop or improve. We’ve found it a challenging and creative approach and it’s been great for helping us think and plan across traditional sector and role boundaries, something that we will surely need to continue to do, given the way Welsh education is evolving. The process also underlined for me the fact that although I have a certain set of HE-focussed skills and responsibilities, I operate as part of a closely-connected band of people to deliver an integrated service.
To sum up, as one of our team said to me recently, “working for the RSC is liking being on a never-ending course”. I think what she meant was that we’re constantly learning new things - about technologies but also about the people who use them – and are constantly exposed to new ways of working. We’re lucky to have access to expertise and to technology that mean we’re able to share what we learn with a wide range of staff (for some time we’ve called them ‘customers’, but perhaps a better word these days is ‘collaborators’?).

On the road over the Brecon Beacons near Hirwaun
Well, that’s just a month or so in the life of an RSC Wales HE Coordinator. As I said at the start, every month is unique, and there are new challenges on the road ahead as we enter the 2010/2011 academic session. As I write this, we are busy putting together our services for the coming year. If you’d like to know more about our HE services, email me at e.j.parcell@swansea.ac.uk.